Shipping Policy

This policy explains how we ship orders from Golden Astro Foundation. It is part of our Terms & Conditions.

1. Where we deliver

We deliver to addresses in India. Please enter your full address and the correct PIN code at checkout. We cannot deliver to a PO box or to an address that the courier does not serve.

2. Processing and dispatch

We hand a paid order to the courier within 3 working days (Monday to Saturday, excluding public holidays). Orders placed on a holiday are processed on the next working day.

3. Delivery time

Delivery time depends on your location and the courier. We will email you the courier and tracking number when your order ships. Delays can happen because of weather, strikes, festivals or courier issues. We will help you if your order is late.

4. Shipping charges

Shipping is free. The charge, if any, is shown before you pay.

5. Tracking

We email you when your order ships, with the courier name and tracking number. You can also see your order status under "My Orders" after you log in.

6. Wrong address or failed delivery

If delivery fails because the address is wrong or incomplete, or nobody receives the parcel, the courier may return it to us. We will contact you to arrange another delivery, which may cost extra.

7. Damaged or missing parcels

Please check the parcel when it arrives. If it looks opened or damaged, take photos and contact us at once. See our Refund, Return & Exchange Policy.

Grievance Officer

If you have a concern about how we handle your personal data, or any complaint about our website or services, please contact our Grievance Officer through our contact form. We will acknowledge your complaint and aim to resolve it within 15 days.

Contact

Write to us through our contact form.